Cute Cosmetics Delivery & Returns
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Delivery Information

We currently only deliver to addresses in the United Kingdom and Europe

PLEASE NOTE WE ARE UNABLE TO DISPATCH NAIL POLISH AND PERFUME OUTSIDE OF THE UK DUE TO CIVIL AVIATION LAWS

UK Delivery Services and Costs

 
UK Standard Delivery Royal Mail 2nd Class Signed For 3-5 Working Days(can take 5-7working days) £3.95 or FREE on orders over £45
 
European Delivery

Items are posted Royal Mail International Signed For service.
A flat rate fee of £9.95 applies. Your purchase will be fully insured for the TOTAL value of your order.  Royal Mail International Signed For tracking reference available upon request. 


PLEASE NOTE WE ARE UNABLE TO DISPATCH NAIL POLISH OUTSIDE OF THE UK DUE TO CIVIL AVIATION LAWS

Please note your purchase will need to be signed for.

How long will my order take?
Please see delivery times in Delivery services and costs above. Items are usually dispatched the day after your order is received unless the item is not in stock. We will contact you if there will be a delay with your items.
Delivery to addresses on islands or in remote areas of the UK mainland may take longer than our usual delivery times.
We cannot accept liability where Royal Mail or any other carrier fails to uphold their promised delivery times. For our tracked services, we will provide tracking details upon shipping your order.
Our delivery service considers a parcel lost after it has been in the UK postal system for a period of 15 working days. Though it is highly unlikely deliveries to take this amount of time, we are unable to dispatch a replacement or refund until this period of time has elapsed.
For security reasons, deliveries require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.

If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified time frame (usually 7 days), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.


Returns Policy
If you change your mind and decide you no longer wish to keep items you have purchased from Cute Cosmetics, we will refund or exchange your product(s). In order to qualify for a refund/exchange you must return the goods, at your own expense, within 21 days of receiving your order. For hygiene reasons, items can only be returned if they are unopened, unused and in re-saleable condition with all tamper resistant seals, packaging and any cellophane intact and unopened.

We will refund you or replace your items if you receive them and find them to be faulty. Faulty items will need to be sent to the returns address and we will reimburse the cost incurred when a proof of postage receipt is emailed to us.

Lost Packages:

Royal Mail guidelines state they do not consider a package lost until 15 working days for the UK or 25 working days for International packages have past. This information is taken from The Royal Mail website - DELAYED/MISSING POST.  After this period, we will either refund or send a replacement and will then make a claim against Royal Mail. Royal Mail may, in the course of their enquiries, contact you to confirm a lost package. We ask you to respond to their enquiries with out delay.



If you wish to return or replace an item, please contact us at returns@cutecosmetics.co.uk. All returns are to be sent to:
Cute Cosmetics Returns, 34 Dairy Way, Irthlingborough, Wellingborough, Northants, NN9 5TH

We will refund you or replace your items if you receive them and find them to be faulty. Faulty items will need to be sent to the returns address and we will reimburse the cost incurred when a proof of postage receipt is emailed to us.





 
 

 
 



CutECOsmetics.co.uk is an online vegan, organic & cruelty free cosmetics specialist. Our mission is to source and bring to you gorgeous eco cosmetics products that are kind to your skin at the same time as being up to date with makeup trends. Looking great doesn’t have to hurt our planet.
Official Stockists of vegan, organic, mineral & cruelty free cosmetics from Concrete Minerals, Neve Cosmetics, OCC, Lunatick Cosmetic Labs, theBalm and Sugarpill. Organic, natural, vegan & cruelty free lip balms from US Brands Hurraw!, Evolution of Smooth and Crazy Rumors. Organic & natural skincare from Amie and Miamoo. We also stock free & vegan nail polish brand Little Ondine and a great range of Vegan Makeup Brushes from Bdellium Tools, Neve and Medusa Makeup.